Our Customers Love Us!

We have such wonderful customers, and it feels so good when they express their appreciation for the hard work we do for them. We thought you might like to read just a few of the amazing things they have told us over the years.

John and his assistant were courteous and professional, as always. We always depend on Northeastern for service. Thank you!

-Jeanne and Mike Leonard, Valatie, NY

We love our new stove! It’s a beauty and the guys did a great job.  Painless…no surprises…great working with you guys! You can’t get more efficient than that, shopped, sold, and installed in less than 24hrs.  Thanks a million…Terrel!

-Terrel B, West Stockbridge Mass

Just wanted to let you know that Austin and partner did a fantastic job. Friendly and kind and got the job done fast.

-Cathy H.

John Kusisto is a #1 employee, knows his stuff and a great personality! Brenda also, great job for us on your side.

– Lenny, Catskill, NY

From purchase to installation the staff was very accommodating in our time of need.  Very professional! Thank you!
The Springsteads, Brainard, NY

Very pleased with the service from scheduling to completion. John was very helpful in explaining things to me and it was much appreciated.
~ Tony B.

John Kusiston was very helpful and took the time to explain everything.
~ Gerald Y.

Hi Joe,

We absolutely love our new Morso 5660 with the blower and have a roaring fire going right now (see attached picture). Today was a gorgeous warm day and we can’t wait to try it out during a cold night.

Billy and Frank were the best and we couldn’t be happier. Doing the install and moving the gas fireplace to the basement was a great idea and doing the two jobs simultaneously was also smart. Thanks for working with us on the price of the install of the gas fireplace. It’s almost done and that job is behind us.

The chimney replacement was a shock as we had work done when we moved into the house in mid-November 2011 and then again when the gas fireplace was installed in June 2012. We know if you guys do it, the job will be done correctly and expeditiously. We’re just not sure if we can afford it right now on top of this job. We would like Billy and Frank’s honest opinion about whether or not this job can wait till next Spring 2016.

Again, we are happy customers and I will leave a thorough and excellent 5-star review on Google as today was a top drawer experience.

When you and Brenda get a chance, we would like a final invoice for the Morso install for our records. We’ll settle up on Friday and that is the day I’ll be picking up the stone for the floor.

Again, thanks for a job well done and a team that is great to work with.

~ Karen & Pat

I thought the Harman Pellet Stove training seminar was excellent and would attend again. Thanks for this service to your customers.
~ Al & Carol, NY

It was a very informing seminar. Thank you for the vacuum, it is greatly appreciated. I’m happy with my stove.
~ The O’Rourke’s, NY

I am sitting in front of my new stove right now. It was truly amazing to see the difference. No smoke, and no smoke alarms! It is wonderful!!!! Thank you for going above and beyond and being so responsive and persistent with what I imagine was a challenging installation. We love it and are toasty. Our house looks a little funny with the massive chimney but I am getting more used to it each day….. Thanks for being such a huge help – starting all the way back to last summer when I started researching this…. It has been a dream for over 10 years and it is wonderful to now have it a reality. It feels so wonderful to have a way to keep warm that isn’t 100% dependent on oil/electricity. I feel more secure. Thanks for all of you council, input, suggestions, and also thanks to all of your staff who were helpful along the way.And thanks for checking back in too. Have a great year!
~ Ann, NY

Carl did an amazing job! We definitely will be calling you again. We couldn’t be happier with results! Thanks so much!
~ Joann, Selkirk, NY

The guys were great and worked very neatly.
~ Cindy, Catskill, NY

We were very pleased with the seminar. We thank you at Northeastern for the valuable training.
~ Joe and Mary Lou, West Camp, NY

Justin and Lance were very cordial and worked extremely neat.
~ Cindy, Albany, NY

You are the only company for us.Thank You.
~ Bob Helms, Greenville, NY

A beautiful job, it is impossible to tell that the bricks were replaced.
~ John Molinari, Wynantskill, NY

Good crew, glad you sent them. Did a good job, very happy with the work.
~ Bob Brozowski, Wingdale, NY

Always professional and personable!
~ Tomie and Curtis, Bahn Ghent, NY

Everyone involved provided professional and courteous service. Thanks very much.
~ Zajkowski, Schodack, NY

All crews involved were excellent, thank you!
~ Joanne and Bill McCarthy, East Greenbush, NY

You are all true professionals-Dave and Shawn explained so much and Shawn is an absolute artist.
~ Martha Yourth, Selkirk, NY

Justin and Lance are excellent representatives for your company and are nice to have in our home.
~ Bill Weigle, Great Barrington, MA

Very neat and professional.
~ Holly New, Poestenskill, NY

We had many previous companies we contacted with no luck. Thank you for your overall business and courteous service.
~ Christy Whitbeck, Ballston Lake, NY

Year after year your company has given me excellent service. Jeff, in particular, has always been pleasant, prompt and efficient!
~ Mrs. Sellati, Glenmont, NY

These two men were very hard workers. They never stopped till the job was done.
~ Harold Kircher, Albany, NY

Both men were very professional and courteous, they explained everything to us. We are very pleased.
~ Jim Rohrwasser, Latham, NY

Bill and Jon did and excellent job. My wife and I love the stove and the quality of the install.
~ Dan Lamora, New Baltimore, NY

It’s too bad that the beautiful new chimney is located on top of our house. We are unable to constantly admire the great workmanship. Kudos to Frank, Pat and Jake.
~ Lucy Anderson, Troy, NY

I am very pleased with my fireplace insert and will be using your services in the future! Thanks for everything 🙂
~ David Morrison, Delmar, NY

Friendly and professional, a pleasure to have here installing our stove.
~ David Morrison, Stuyvesant, NY

If I weren’t satisfied, I would switch to another company. Your workers have always been friendly and efficient.
~ Sonny Ochs, Middleburgh, NY

As usual, a great job!
~ Stan Finkelstein, Craryville, NY

I am very pleased with my fireplace insert and will be using your services in the future. Thanks for everything!
~ The Morrison’s, Delmar, NY

Jake is an excellent rep. for Northeastern!
~ Ken, Delmar, NY


Nice clean job, staff was professional and I’m pleased with the job.
~ Mrs. Mardigan, NY

Justin was pleasant and informative and arrived as scheduled.
~ Ruth, NY

Problem of initial start up of the unit was looked at and fixed. Thank you!
~ The Quinn’s, NY

Quick, clean, and efficient. Larry was even considerate of our pets and opened the doors. I will call again!
~ The Allen’s, NY

I was impressed by the courtesy and treatment we received as well as they treated each other. I have never heard workers interact as positively as they did.
~ Barbara, East Berne, NY

The guys were very professional and I was very happy with their work.
~ Dave, Selkirk, NY

The work was done very efficient and professional. All questions were answered to my satisfaction.
~ Mrs. Andrushkiw, Hunter, NY

Thank you for coming at designated time!
~ The Schneble’s, Hunter, NY

Jake and Bill did a GREAT job!! Brenda and Justin set up the job and answered ALL my questions very well!
~ Mr.Greco, Schenectady, NY

Great job as usual!
~ The Sheahan’s, Ballston Lake, NY

Thank you for the job well done. Guys work was 100%
~ Mike, Old Chatham, NY

We were very pleased and will see you next summer.
~ Steve, Albany, NY

The technicians were very professional and courteous. Thank you and we are very pleased!
~ The Meyers, Freehold, NY

Excellent help and thank you.
~ Jim, Eagle Mills, NY

~ Mr.Skittone, Berlin, NY

I would refer you to my patients. With a fair price we will have you put in liners and do our yearly maintenance, thank you so much!
~ Carol, Catskill, NY

The crew was very polite and very clean. Thank you and see you next year.
~ Mrs.Buchting, Jewett, NY

Excellent service and thank you!
~ Colleen, Rensselaer, NY

Larry and Bill were very helpful and professional and did a great job.
~ Susan, Albany, NY

Installers were hard working, constantly busy, and cleaned up after. They talked and discussed the construction process with us. Do they install kitchens too?!
~ Jay, Ravena, NY

Gentlemen and professional…perfect!
~ The Tannenbaum’s, Catskill, NY

The chimney cleaning and repair team was efficient,friendly,and very clean for the nature of their work!
~ Kelly, Albany, NY

The service provided was excellent and your crew did a wonderful job.
~ Dave and Karyn, Hannacroix, NY

Both techs are keepers…thank you!
~ Ron, Troy, NY

Friendly and knowledgeable technicians will use you next year.
~ Ryan, Troy, NY

Your guys are very professional and they did a great job.Thanks!
~ The Flynn’s, Delmar, NY

Would absolutely recommend our company.
~ Mrs.Dodge, Ashland, NY

Very good service and thank you.
~ Hervie Harris, Schodack, NY

Jeffrey is a very good representative of your company, thank you!
~ Joan, Medusa, NY

Both of the workers were so pleasant, they were extremely considerate of leaving everything very clean. They even helped me carry my Christmas tree upstairs!
~ Mr. Brown, Ashland, NY

Very professional, knowledgeable, thorough and a hard worker.
~ Mr. Nooman, Slingerlands, NY

What I liked the most was that the technician took before and after pictures so that I could see what he had done. Thank you!
~ Mr. Lookshire, Albany, NY

Explained repair very well and we appreciated the earlier visit.
~ Mr.Reitz, Niskayuna, NY

The work is beautiful and completed without a mess or disruption to my home. I’m absolutely delighted.
~ Mrs. Exum, Windham, NY

Great company to work with and was very impressed..great job.
~ Mr. Caricari, Poughkeepsie, NY

Very impressed with the young man who worked hard doing a difficult task alone. He should be commended for his hard work and exceptional courtesy.
~ Mrs. Waltamath, Mellenville, NY

Good job as always!
~ Norma, Philmont, NY

Very good workmanship from Billy and Pat.
~ Mr. Rohrmeier, Ballston Lake, NY

Very friendly and great service.
~ Lee, Half Moon, NY

This is my second year with you and I am very satisfied.
~ Patricia, Red Hook, NY

This experience was very good, technician was very knowledgeable and experienced.
~ Mrs. Brashears, Catskill, NY

The technician was a very hard worker and continued to work in a friendly matter the entire time he was here. He also is very knowledgeable in anwering all my questions.
~ Paul, Rensselaerville, NY

Jared and Pat did an excellent job. Jared is very knowledgeable and explained with detail. Nice neat clean up. Job well done thank you!
~ Mrs. McCarthy, Alpaus, NY

We have enjoyed working with your company. Your employees are always kind,respectful, and efficient. Thank you!
~ The Nangles, Hensonville, NY

Very considerate to our home and answered all my questions.
~ Lynda, Ghent, NY

I was very impressed with the crew you sent. They were positive, helped each other out and worked nonstop. As you know, I ask many questions, and they were patient in answering every single one of them. They were professional and always had a super attitude. Should we ever need service, please send them back to us! We love the fireplaces.
~ Leigh Z., NY

Just thought I’d write and let you know how much I appreciate the Morso stove. It works so well. Starts easily. I love it. It’s probably the best buy I’ve made in a long time especially now that the weather is getting pretty cold out. Your service was efficient, friendly and knowledgable. Great. works wonderfully and looks perfect in the house. Beautiful. Best Regards and Happy New Year.
~ Kim M.

We had a gas stove installed this past Friday! We are extremely pleased with the results and our experience in dealing with Northeastern. From our first initial walk through the showroom floor we were able to purchase the model that made the most sense for our house, and our budget. Everyone we worked with from the salesmen, to the receptionist , and the installers were very professional and knowledgeable. For myself being a contractor it is very difficult sitting back and having other professionals work in your home, but these guys knocked it out the park! I couldn’t be happier with the attention to detail the installers took in making sure everything was safe, clean, and fully operating as it should! The installers even took the time to fully explain to me how the stove operates and walked me through each and every bit of the remote control functions. After they had left I felt fully confident in our choice of gas stove manufacturer(MENDOTA) and our decision to go with Northeastern for the purchase of this unit and the installation! Thank you for doing business the way it should be done from start to finish. We will recommend you guys to everyone we know, keep up the good work! See you in a year for some routine maintenance! Also, our furnace thanks you as it will probably never run again! This stove is heating the whole house for pennies on the dollar! Amazing job all the way around! We went with the Mendota full view 41 or fv41 as it appears on their website. This stove is unlike anything I’ve seen in terms of cost efficiency, green burning technology, and the overall lifelike appearance of the flames, glowing embers and coals. It truly is an amazing piece of technology and craftsmanship that looks and feels like a wood burning stove! A truly amazing American made product matched with the experience and expertise of Northeastern Chimney, how can ya go wrong!? Thank you.

-Adam P.


Another thing our customers sometimes ask about us is whether we’re hiring…check it out!